Privacy Policy

Privacy Statement

This privacy statement applies to Luxpu. In this statement, “We,” “Us,” and “Our” refer to Luxpu, while “You,” “Your,” “Customer,” “User,” and “Buyer” refer to the visitor.

This privacy policy explains the data we collect from customers, who we share it with, and how we protect and use it. Safeguarding customer and user data is our top priority and applies only when the service is utilized.

We reserve the right to update our policy, whether it pertains to service, materials, customers, business partnerships, or direct marketing. We encourage you to thoroughly read this policy.

WHAT INFORMATION WE COLLECT:

Personal Information – Luxpu only collects necessary information when you choose to share it with us. You provide this information when making a transaction, participating in a contest, or subscribing to a newsletter. It may include your name, email address, physical address, country, city, state, contact number, username, and password. Depending on the nature of the transaction or query, you may share additional information as required.

Stripe and PayPal Service – We do not store or save financial information. Instead, we redirect you to online payment service providers.

Contests and Promotional Offers – If you wish to participate in our ongoing giveaways or promotions, we may require your information (Name, Email, Physical Address) in accordance with the official rules. We may disclose this information to co-sponsors, staff members, or those involved in running the promotion.

Linking Your Social Media Channels – We may provide options to link your social media profile with our website during registration. Please note that this may include your name, location, contact information, and more.

HOW WE SHARE DATA:

Corporate Staff – Our staff members process, handle, and respond to customer queries. They are authorized to manage the database and accounts to enhance the shopping experience.

Partnered Websites – We have partnered with various marketing and e-commerce blogging domains that assist us in building our website. They may feature it on their website and social media channels, which may include reviews posted by satisfied customers, along with names or pictures. To learn more about our business partners, please refer to their respective privacy policies.

Courier Service Providers – We utilize trusted and reputable delivery agents (such as FedEx, DHL, USPS, YunExpress, and UPS) who require the collected personal information to fulfill and deliver goods.

Legal Obligations – We do not disclose or sell your information. However, we may disclose it in response to inquiries or requests from government officials for legal purposes.

Targeted Advertising – You may notice third-party ads displayed on the website aimed at serving you according to your interests. These ads use various tools to collect certain information, and we have no control over these advertisements.

HOW WE USE YOUR DATA:

We only use your data for the purposes you agreed to provide it to us (in accordance with our terms and conditions), including:

Processing Checkouts – We utilize your information to process orders and fulfill them, using the billing and account details you provided.

Advertising and Marketing – We employ your data to send you:

– Newsletters
– Deals and Promotional Offers
– Partnership Requests
– New or Related Products
– Follow-ups
– Third-Party Offers
– Giveaways/Enter to Win Opportunities
– Surveys

Customer Service – To improve the experience, we use customer information to provide assistance, including but not limited to:

– Communication via Chat or Social Networks
– Order Status Updates
– Product Information
– Service Improvement

HOW WE PROTECT YOUR DATA:

Safeguarding customer details is our primary responsibility. Any information you provide on our website will remain in our administrative records.

Secured Socket Layer (SSL) – All personal information you submit is encrypted using SSL protection.

Password – We recommend creating a strong and memorable password.

Child Privacy Protection – Our services are not intended for use by children under the age of 13. If a user is aged 13 or below, we will not store their information and will delete it as soon as possible.

YOUR CHOICES:

Access to Your Information – You can edit, correct, and verify your provided information anytime through the website or by contacting us.

Reviews – You can post honest reviews based on your experience. When submitting a review, you have the option to select a rating and choose a desired name or leave it blank. We delete reviews that are abusive or violate our policy.

Contact Form – You can use the contact form to ask questions related to orders, products, profile management, sizing, shipment, promotions, and deals.

DATA RETENTION & ACCOUNT DEACTIVATION:

Maintaining Personal Data – You have the right to close your account at any time. However, we will retain your personal data for security, legal requirements, fraud prevention, dispute resolution, enforcement of Terms and Conditions, or unsubscription purposes.

Account Closure – We will delete your personal data when it is no longer necessary, and we will anonymize it.

COPYRIGHT POLICY:

The material displayed on Luxpu is exclusively produced and photographed in our settings. Buyers and sellers are not authorized to copy or use our content or official product images on third-party websites without permission. Non-compliance may result in serious actions being taken against the individual or domain. If any of our original content is copied, we will take the following actions:

– Issue a DMCA notice or directly notify Google to remove the domain page from the listing.
– Initiate an investigation against the responsible person or website.
– Send a copyright infringement notice to legal support for further actions.

These steps may lead to a permanent ban of the domain from search listings and the prevention of hosting any of our products in the future to avoid recurrence.

By visiting Luxpu, all visitors are committed to complying with this updated policy.

CONTACT US:

For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us via email at [email protected]