At Luxpu, we strive to ensure your satisfaction with your shopping experience. If you receive a damaged or defective item, we are committed to providing you with a replacement or a full refund. You do not need to return the item, and we take full responsibility for any loss you may experience.
Please note that currently, we do not accept returns as all our items are made-to-order, and we do not hold inventory or stock.
If you need to make a correction to your order, please contact our customer service within 24 hours on weekdays or 48 hours on weekends from the time of placing your order. Once the order has been sent to the fulfillment centers, it cannot be canceled.
We highly recommend carefully reading the description of each item before placing your order. To assist you in choosing the correct size, we provide a sizing chart for each product. It is essential to provide accurate information before finalizing your order.
In the rare event that we send you the wrong order, please inform us as soon as possible. We will promptly send you the correct item, and you can keep the incorrect item as a gift. There is no need to return it.
Since all our items are made-to-order, you can only cancel your order and request a refund within 24 hours on weekdays or 48 hours on weekends from the time of placing your order. After that period, the order will be sent to the fulfillment centers and cannot be canceled.
If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]. We are here to assist you.
- Email: [email protected]
- Phone : +1 (478) 273 3578
- Address Bussiness: 5402 Business Dr, Huntington Beach, CA 92649, United States
Support time: Mon-Fri: 9AM-5PM EST